Legal notice

Legal Notice

Last Updated: 23 August 2026

Welcome to Scentsational Fragrances.

Scentsational Fragrances is an online beauty and lifestyle retailer offering fragrances, wigs, hair products, hair accessories and selected beauty products to customers in South Africa.

This Legal Notice applies to our website, online store, social media pages and related services.

By accessing or using our website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the terms and policies applicable to your use of our services.

1. Business Information

Business Name: Scentsational Fragrances
Country of Operation: Republic of South Africa
Business Activity: Online Beauty, Fragrance & Hair Retailer

Where applicable, our business registration details will be displayed once the business is formally registered.

2. What We Sell

Scentsational Fragrances may offer a range of products including:

  • Fragrances and perfume products
  • Generic and inspired fragrances
  • Wigs
  • Human-hair wigs
  • Blended-hair wigs
  • Lace wigs and frontal wigs
  • Hair extensions and related hair products
  • Hair accessories
  • Wig-care and maintenance products
  • Beauty and personal-care products
  • Other beauty and lifestyle products introduced to our store from time to time

Product availability may change from time to time.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colours, sizes, lengths, textures and other product information displayed on our website are accurate and up to date.

However, minor variations may occur between photographs displayed online and the actual product received, particularly in relation to colour, lighting, packaging and texture.

Customers should carefully review the product description and available options before placing an order.

4. Hair Products

Hair products may differ according to:

  • Hair type;
  • Hair origin;
  • Hair composition;
  • Length;
  • Density;
  • Texture;
  • Lace type;
  • Cap construction;
  • Colour;
  • Customisation;
  • Processing; and
  • Manufacturer or supplier specifications.

Where a product is described as 100% human hair, the description is based on the product information provided by our supplier or manufacturer.

Where a product is described as blended hair, it should not be interpreted as being 100% human hair.

Customers should rely on the specific product description provided for the individual product.

5. Wigs and Hair Variations

Wigs are manufactured products and may have natural variations in:

  • Curl or wave pattern;
  • Hair density;
  • Hairline appearance;
  • Lace colour;
  • Cap construction;
  • Hair direction;
  • Colour;
  • Length; and
  • Overall appearance.

These variations do not necessarily constitute a defect.

Where a wig requires customisation or preparation before dispatch, the applicable processing period will be communicated in the product description or ordering process.

6. Designer Fragrance References

Certain fragrance products may be described as being inspired by, similar to, or resembling another fragrance.

References to designer fragrances or brands are used only to communicate the general fragrance profile or scent inspiration where applicable.

Unless expressly stated otherwise, Scentsational Fragrances is not affiliated with, endorsed by, sponsored by or associated with the owners of any referenced designer fragrance brands.

We do not represent generic or inspired fragrances as authentic products manufactured by the referenced designer brands.

All third-party trademarks, names and logos remain the property of their respective owners.

7. No Misrepresentation

Scentsational Fragrances aims to provide accurate and transparent information about all products sold through our store.

We do not knowingly represent generic, inspired, blended-hair or other alternative products as something they are not.

Customers are encouraged to read the full product description before purchasing.

If you are unsure about a product's composition, quality, size, length, hair type, fragrance profile or other characteristic, please contact us before placing your order.

8. Pricing

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

The applicable price for an accepted order will generally be the price displayed at the time the customer completes the transaction, subject to applicable law and genuine pricing or technical errors.

Delivery charges and other applicable fees will be communicated or displayed before the customer completes the transaction.

9. Orders and Payment

Orders are subject to product availability and successful payment.

Submitting an order does not guarantee fulfilment where a product is unavailable or where a genuine pricing, product-description or technical error has occurred.

Where we are unable to fulfil a paid order, we will communicate with the customer and process any refund due in accordance with our Refund & Return Policy and applicable South African law.

Available payment methods will be displayed during checkout.

10. Delivery

We deliver products to customers using the delivery options available at the time of purchase.

Delivery timeframes and costs may vary depending on:

  • Customer location;
  • Delivery method;
  • Product availability;
  • Supplier processing time;
  • Courier schedules; and
  • Circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

For full information regarding delivery, processing times and delivery charges, please refer to our Shipping Policy.

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Refund & Return Policy.

Different products may have different return conditions, particularly products such as wigs, hair and personal-care products where hygiene, use, alteration or customisation may affect eligibility for return.

Customers should therefore read the Refund & Return Policy before placing an order.

Nothing in this Legal Notice or any other Scentsational Fragrances policy is intended to unlawfully remove or restrict a consumer right that cannot legally be excluded or limited.

12. Hair and Beauty Hygiene

For health and hygiene reasons, certain hair, wig, beauty and personal-care products may be subject to specific return conditions.

Products that have been worn, used, altered, cut, coloured, washed, chemically processed, installed, customised or otherwise changed may not qualify for return where applicable, subject to the customer's rights under South African law.

Customers should inspect their product before wearing, installing, altering or using it.

13. Allergies and Personal Use

Customers are responsible for considering their own allergies, sensitivities and personal circumstances before using fragrance, hair or beauty products.

Products should be used according to any instructions supplied with the product.

Where applicable, customers should review ingredient or product information before use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional medical advice where necessary.

Scentsational Fragrances does not provide medical advice.

14. Intellectual Property

Unless otherwise stated, the Scentsational Fragrances name, logo, original photographs, product descriptions, written content, graphics and other original website materials are owned by or used with permission by Scentsational Fragrances.

These materials may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.

Third-party trademarks, brand names, logos, photographs and other intellectual property remain the property of their respective owners.

15. Website Use

Customers may use our website for lawful purposes only.

You may not:

  • Use the website for fraudulent or unlawful activities;
  • Submit false or misleading information;
  • Attempt to gain unauthorised access to our systems;
  • Interfere with the security or operation of the website;
  • Copy or reproduce our original website content without permission;
  • Use our website to infringe another person's or business's rights; or
  • Attempt to introduce malicious software or otherwise interfere with the website.

We reserve the right to restrict or terminate access where unlawful, fraudulent or abusive activity is suspected.

16. Third-Party Services

Our store may use third-party providers for services including:

  • Payment processing;
  • Website hosting;
  • Marketing;
  • Analytics;
  • Communication;
  • Delivery and courier services; and
  • Other services necessary to operate our business.

Third-party providers may process information necessary to provide their services.

Customers should review the applicable third-party terms and privacy policies where appropriate.

17. Personal Information

We may collect and process personal information necessary to process orders, arrange delivery, communicate with customers, provide customer support, improve our services and comply with legal obligations.

Personal information will be processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

For more information, please refer to our Privacy Policy.

18. External Links

Our website or social media platforms may contain links to third-party websites.

Scentsational Fragrances is not responsible for the content, availability, security or privacy practices of third-party websites.

Customers access third-party websites at their own discretion.

19. Consumer Rights

Nothing contained in this Legal Notice, Terms of Service, Shipping Policy, Refund & Return Policy or Privacy Policy is intended to unlawfully limit or remove any rights granted to consumers under applicable South African law.

Where applicable, customers retain their rights under legislation including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

20. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our business;
  • Products and services;
  • Website functionality;
  • Business practices; or
  • Applicable legal requirements.

The latest version will be published on our website together with the applicable update date.

21. Governing Law

This Legal Notice and the use of our website are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution mechanisms available to the parties.

22. Contact Us

If you have questions about this Legal Notice, our products or your customer rights, please contact us:

Scentsational Fragrances
Email: scentsationalfragrances45@gmail.com 

We aim to respond to customer enquiries as soon as reasonably possible.

Scentsational Fragrances
Fragrance, Hair & Beauty — Your Style, Your Way.